While I understand that it’s not your fault that my cell phone freezes three seconds into its boot sequence, I still will not accept that I deserve a “like-new” replacement for the phone that I bought new one month ago. If my month-old phone is already giving me trouble, how much better do you think a refurbished phone could possible do?
Telling me that I had 14 days to report a problem and receive a new replacement phone is a bit condescending, don’t you think? Your defective product waited until just after that grace period to start acting up.
When I finally received this phone, it was a week and a half later than I was originally told it would arrive, which was two weeks after I ordered it, and not even the model I had requested because your company sold more than they planned to produce of the item. Therefore, my current phone, or should I say, my paperweight, was already plan B. Furthermore, I bought it to upgrade from the like-new replacement of the phone that had previously malfunctioned.
To be told that my only option is to receive a pre-used version of this phone that I didn’t want in the first place? Sorry. No.
And that funny little move where you said, “There is one other thing we could do!” and that thing was to have me just buy a new phone and, for some reason, send back the defective phone, having already paid for it and the new one? That’s not a solution to the problem. That’s just me buying the same phone twice because the first one quit working while it was on the charger, sitting on a table, not in use a month after I bought it.
I sincerely apologize for bullying you into speaking to your department head about replacing my phone with a new model. I’m in customer service, and I know how much that sucks. However, I would never treat any customer the way you just tried to treat me.
Work on that before I have to call for a replacement for the replacement that should be arriving tomorrow.
Sincerely,
Kally
